Product can be purchased by calling our office at 1(866) 719-1192 Mon-Fri 9am-5pm Eastern Time or by emailing email@example.com anytime. If calls are made or emails are sent after hours, we will promptly return your call the next business day.
Advacare accepts the following methods of payment: Visa, Matercard, Cash, Money Order, Interac Debit (in-store) or Interac e-transfer to firstname.lastname@example.org. NOTE: please do not send credit card information by email. Credit card information is to be provided by telephone only. You will be provided a confirmation number for the transaction and your credit card information WILL NOT be kept on file.
A. For CPAP, APAP and Bilevel-PAP machine purchases:
Purchasing a CPAP/APAP/BiLEVEL-PAP machine requires a valid prescription from a Medical Doctor. If you are purchasing a PAP machine, please send your prescription to Advacare by email (email@example.com) or by fax (416-234-8807). Your PAP machine cannot be shipped to you prior to Advacare receiving the prescription.
B. For mask, mask parts and accessories:
Purchasing a mask, parts for your mask or any accessories does not require a prescription.
Advacare offers FREE Canada Wide shipping on all orders over $100 (Canada Post Express Post). We do not currently ship outside of Canada. If you have a preferred method of shipping, this can be arranged at your cost.
Most orders placed before 2:00pm Eastern Time Monday through Friday will be shipped within 1 business day. From time to time, due to stock availability and issues beyond our control, orders may take longer to ship. You will be notified by telephone or email if this is the case. Tracking information will be provided.
Due to the nature of respiratory products, all sales are final.
If a product is received with an "out of box" defect, please contact our office at 1(866) 719-1192 within 24 hours of receiving the product and we will be happy to assist in ensuring you receive a replacement item. If you call after hours or on a weekend, we will return your call the next business day. In the case of an "out of box" defect, replacement product will be sent to upon Advacare receiving and inspecting the defective product.
CPAP, BiPAP or APAP machines are sold with a 3 year manufacturer's warranty. Misuse, neglect, abuse or water damage will nullify the warranty period. If your machine malfunctions while under warranty, please contact our office at 1(866) 719-1192 for a Return Material Authorization (RMA) number to be issued to you. You will be provided instructions as to what steps to take next. Please note that warranty decisions are made exclusively by the manufacturer and that Advacare cannot be held responsible for the manufacturer denying a warranty claim. Please also note that machine repairs can take as long as 6 weeks. If you require a machine during that time, rental machines are available.
CPAP masks are subject to a 90 day warranty. For warranty information on other items, please contact our office at 1(866) 719-1192.
Should you have any questions relating to any of the policies, please do not hesitate to contact our office at 1(866) 719-1192.